14 · Launch & run
Care plans & ongoing support
Someone who answers when it breaks.
Software is not finished at launch. Dependencies age, certificates expire, payment providers change their APIs, and browsers ship updates that break things that worked yesterday.
A care plan means those are handled before you notice, by people who already know your system.
What it covers
- Security updates and dependency patching
- Uptime monitoring with alerts
- Backup verification — an untested backup is not a backup
- A monthly allowance of content and small changes
- Priority response when something is broken
- Plain-language monthly report of what was done
- Cancel any time with 30 days' notice